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Hi Welcome and thank you for posting your query in Microsoft Community. I suggest you to check if the DVD Writer is detected and listed in Device Manager. Method 1: Hardware and Devices Troubleshooter. If the DVD Writer is not listed in the Device Manager, let us run the Hardware and Device troubleshooter. Type troubleshooting in the search box on taskbar. Click on Troubleshooting in the search results.
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Click on Hardware and Sound and select Hardware and Devices and click on Next to run the troubleshooter. Method 2: Update DVD-ROM drivers and check. If the DVD Writer is listed in the Device Manager, lets Update the DVD-ROM driver. Press Windows key + R on the Keyboard. Type in devmgmt.msc and click on Ok.
Select the Graphic driver from the list by extending DVD/CD-ROM drivers. Right click on the Graphic driver and click on Update driver Software.
Hope it helps. Let us know the status, we are glad to assist you further. Thanks & regards, Abdul Malik.
Hi, Please answer the following questions to help us understand the issue better. What happens when you try to run a CD/DVD on the LG device? Do you get any error message? Is the issue specific to any particular CD/DVD? What is the make and model of the computer? I would suggest you to run the hardware and devices troubleshooter and check for the reason behind the issue.
Follow these steps to run Hardware and Devices troubleshooter. Press Windows key + W and type troubleshooting. Select Troubleshooting. Select View all on the top left corner.
Run Hardware and Devices troubleshooter. I would suggest you to update the chipset drivers from manufacturer’s website.
Than install the firmware update released by LG and check. Here is the link for your reference. Let us know about the results of the steps provided above. We would be happy to help you further. Regards, Tadasha Mishra.